Employee Access and Support
Omnissa Horizon (formerly VMware View)
To access Omnissa Horizon via browser (HTML Access) or install the native Omnissa Horizon Client, visit horizon.howardcenter.org.
On a private computer (i.e. home PC), use the left icon to install the Omnissa Horizon Client (aka native client). Use server name horizon.howardcenter.org. NOTE: The Omnissa Horizon Client is needed for printing and USB support.
On a public computer (i.e. library) – Use the right icon to access Omnissa Horizon via HTML (BLAST).
On a mobile device (i.e. iPad) – Search for Omnissa Horizon Client in your device’s app store. Download and install the client and use server name horizon.howardcenter.org when prompted.
Quick Access Links
Outlook Webmail (https://outlook.office.com) provides basic Outlook functions such as Inbox, Calendar and Contacts via a web browser. Personal folders are not supported.
Okta is the single sign-on and multi-factor authentication (MFA) product we use at Howard Center. The agency’s Okta website (https://okta.howardcenter.org) provides single sign-on access to Howard Center applications.
KnowledgeWave Learn (https://members.knowledgewave.com/login) offers online training for Windows, Microsoft Word, Excel, Access and many other popular applications.
Online trainings for Windows, Microsoft Word, Excel, Access and many other popular software packages. (replaces Log on to Learn).
UKG: https://howardcenter.ukg.net/. Staff can also download the UKG Pro Mobile App from the Apple or Google Play app stores. Enter HOWARDCENTER for the Company Access Code.
Helpful Tips and Instructions
Apple iOS devices Instructions on how to setup Outlook and Horizon on your Apple iOS device (iPhone/iPad). (https://howardcenter.org/wp-content/uploads/2019/12/How-to-Setup-Apple-IOS-Devices-with-Email.pdf). You can also use the information for setting up non-iOS devices.
Free Virus Protection Software Check with your Internet Service Provider (i.e. Comcast, Burlington Telecom, Consolidated, etc.). They may provide free software that you can install on your personal devices.
Home Computers & Personal Devices
Howard Center’s IT Department does not have the resources to provide direct support for employee’s personal computers, phones, or tablets. Help Desk support is limited to Windows computers and Apple iPhone/iPad devices; the same equipment you use at work.
Please use the documents in the “How-To Instructions” section to setup your personally owned device. If you do encounter problems, email the Help Desk with a detailed explanation of the problem including any error messages. Please be sure to explain what steps you have already taken to resolve the problem on your own. When possible, we will help.
If you experience problems with other devices (i.e. Mac, Android, etc.) contact the vendor where you purchased your device or perhaps ask a technically savvy friend for help.
How to contact the IT HelpDesk
HC Support Website: http://support/user (only available when connected via Horizon)
Email: helpdesk@HowardCenter.org
Phone: 802-488-6999 or extension 6999