Howard Center is committed to ensuring language access for all our clients. We provide free interpreter services to:
- Individuals whose primary language is not English
- People who are deaf or hard of hearing
- Those who are blind or have low vision
We collaborate with several organizations and individual interpreters to offer these services.
How to Request Interpreter Services
- Call us at 802-488-6000 (Monday–Friday, 8:30 AM – 5:00 PM).
- State the name of your language.
- Wait while we connect you with an interpreter.
Website Translation and Accessibility
Our website can be translated into other languages by clicking the “English” tab at the top left of the screen. Additional language options will appear.
Translation options in the howardcenter.org navigation pane.
To enhance navigation, use the accessibility function by clicking the blue button with a figure in a circle on the bottom left side of the webpage.
Example of the accessibility button.
Using a Preferred Interpreter
Clients may request a family member or friend to act as an interpreter. However, we strongly discourage this due to concerns about confidentiality, privacy, and accuracy. If the client insists, staff must:
- Inform the client that a professional interpreter is available free of charge.
- Document the request in the client’s health record.
Children and other residents are not permitted to provide interpretation to ensure accurate communication and confidentiality.
Filing a Language Access Complaint
Howard Center prohibits discrimination based on race, ethnicity, gender, disability, or other protected classes. Complaints can be filed internally or with:
For internal grievances, refer to our Consumer Complaint, Grievance, and Appeal Policy.